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Privacy Policy
Last updated: [DATE]
This Privacy Policy explains how [COMPANY LEGAL NAME] (ABN [ABN]), trading as Top Physio (“we”, “us”, “our”), collects, uses, discloses and protects your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
When you use our website or contact us through our enquiry form, we may collect the following personal information:
- Your name
- Your email address
- Your phone number
- Any additional details you choose to include in your message or enquiry
We may also collect limited technical information automatically, such as your browser type, device information and anonymised usage data, where analytics cookies have been enabled (see our Cookie Policy).
How we use your information
We use the personal information we collect to:
- Respond to your enquiries and provide the physiotherapy services you request
- Arrange, confirm and manage appointments
- Communicate with you about your care and our services
- Meet our legal, insurance and professional obligations
- Improve our website and services
Disclosure of your information
We do not sell your personal information. We may disclose your information to trusted third parties only where necessary, for example to service providers who help us operate our business (such as our website host or email provider), or where required or authorised by law. [DESCRIBE ANY THIRD-PARTY DISCLOSURES SPECIFIC TO THE BUSINESS, e.g. NDIS plan managers, referring GPs, aged care providers.]
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is retained only for as long as necessary to fulfil the purposes described in this policy or as required by law. [DESCRIBE RETENTION PERIODS AND SECURITY MEASURES.]
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.
Cookies and analytics
Our website uses cookies and similar technologies. Analytics cookies are only loaded after you provide consent. For more information, please see our Cookie Policy.
Complaints
If you believe we have breached the Australian Privacy Principles or have concerns about how we have handled your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us:
- [COMPANY LEGAL NAME]
- ABN: [ABN]
- Email: [CONTACT EMAIL]
- Address: [ADDRESS]